Internships: ICT (Service Management) Intern x5
| TO | SANRAL External (www.nra.co.za) |
| STIPEND | R96 000 per annum |
| LOCATION | SANRAL Head Office: based at COC Offices – 36 Assegai Wood Road Rooihuiskraal, Centurion 0157 |
| INTERNSHIP PERIOD | 24 Months |
| INTERNSHIP CATEGORY | ICT (Service Management) |
MINIMUM REQUIREMENTS
- NQF 6 in ICT related qualifications
OBJECTIVE
Provide a work-integrated platform for graduates to learn the service management function within an State Owned Entity environment. The opportunity will lend itself to developing knowledge of Incident, Problem, and Change management.
EXPOSURE
Under the Supervision of the GM: Service Management, the Intern will be exposed to the following:
- Maintain and update the IT asset register for hardware and software.
- Assist with asset tagging, audits, and reconciliation.
- Support procurement processes by preparing asset lists and specifications.
- Ensure compliance with asset lifecycle policies and disposal procedures.
- Log and categorise incoming IT support requests.
- Provide first-line support for common technical issues.
- Escalate unresolved issues to second-line support.
- Maintain communication with users for timely resolution.
- Install, configure, and troubleshoot desktop hardware and software.
- Perform OS upgrades and patching.
- Support peripheral devices and resolve connectivity issues.
- Conduct routine workstation health checks.
- Monitor network, applications and server performance using enterprise tools.
EXPOSURE CONTINUED
- Respond to alerts and escalate incidents promptly.
- Analyze trends and prepare system health reports.
- Document monitoring procedures and update dashboards.
- Log, track, and manage all change requests through the Change Management system.
- Ensure all changes adhere to documented policies, including risk assessments, back-out plans, and testing protocols.
- Prepare agendas, coordinate CAB/E-CAB meetings, and document decisions.
- Notify stakeholders of change schedules, impacts, and outcomes via communication channels.
- Maintain accurate change records and produce dashboards for management, including success/failure rates and trend analysis.
- Conduct Post-Implementation Review (PIRs) for emergencies or failed changes and present findings at CAB meetings.
EMPLOYMENT REFERENCE CHECKS
Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this internship, you authorize SANRAL to process all the information provided for the purpose of your application for the internship as well as the verification and record keeping of such credentials.
Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.
EMPLOYMENT EQUITY
Appointments will be made in accordance with SANRAL’s Employment Equity plan.
SANRAL reserves the right not to fill any position.
Closing date for applications: 17 December 2025
Feedback will be only be provided to the shortlisted candidates.
APPLY HERE: Career Opportunities: Internship: ICT (Service management) X5 (2874)
